PRIVACY POLICY

Effective Date: 17 August 2026

Alqudra Sports Equipment (“Alqudra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you visit or use www.alqudra.sa, purchase our products, contact us, or otherwise interact with our services in the Kingdom of Saudi Arabia.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

Create an account or register on our website.
Place an order or request a quotation.
Contact us through email, phone, WhatsApp, contact forms, or other communication channels.
Subscribe to newsletters or marketing communications.
Submit an enquiry, feedback, review, or customer service request.
Participate in surveys, promotions, or other activities on our website.

Depending on how you interact with us, the information we may collect includes:

Full name
Email address
Phone number
Billing and delivery address
Company or business information
Order and transaction details
Product preferences and enquiries
Communication and customer-service records
Information submitted through forms or WhatsApp
Technical information such as IP address, browser type, device information, and website activity

We only request information that is reasonably necessary for the relevant purpose.

2. Payment Information

We accept payment methods that may include:

Credit and debit cards, including Visa, Mastercard, and Mada
Bank transfer
Other payment methods displayed at checkout

Payment transactions may be processed through third-party payment service providers or banks. Alqudra does not intentionally store complete credit or debit card numbers, CVV/security codes, or other sensitive card authentication information on its own servers.

Payment information is handled according to the security and privacy practices of the relevant payment provider. We may retain limited transaction information, such as the payment status, transaction reference, amount, date, and payment method, where necessary for accounting, order management, fraud prevention, customer service, and legal or regulatory requirements.

3. How We Use Your Information

We may use personal information to:

Process and fullfil your orders.
Arrange delivery and installation where applicable.
Process payments and verify transactions.
Respond to enquiries and customer-service requests.
Provide quotations and product information.
Communicate with you regarding your orders or requests.
Improve our website, products, and services.
Personalize your website experience.
Send marketing communications where permitted by applicable law.
Conduct analytics and understand website usage.
Detect, prevent, and investigate fraud, abuse, security incidents, or unauthorized activity.
Comply with applicable laws, regulations, legal obligations, and lawful requests.
Protect our rights, property, customers, employees, and website.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, maintain shopping-cart information, understand website traffic, and measure the effectiveness of marketing campaigns.

Cookies may help us:

Keep items in your shopping cart.
Remember your preferences.
Maintain website sessions.
Understand how visitors use our website.
Measure website and advertising performance.
Improve website functionality and user experience.
Support analytics and remarketing activities, where applicable.

We may use services such as Google Analytics, Google Ads, Meta, Shopify, payment providers, and other technology providers, depending on the services currently implemented on our website.

You can manage or disable cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.

5. Analytics and Advertising

We may use analytics and advertising technologies to understand website activity, measure advertising performance, and deliver relevant advertising.

These services may collect information such as device information, IP address, pages visited, interactions with advertisements, and general usage information.

Where applicable, third-party providers may use cookies or similar technologies in accordance with their own privacy policies.

You can manage certain advertising and personalization preferences through the settings provided by the relevant advertising platforms and your browser or device.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

Secure website connections and encryption technologies such as SSL/TLS.
Restricted access to personal information.
Security monitoring and access controls.
Regular website and system security checks.
Use of trusted payment and technology providers.
Internal confidentiality requirements for personnel who have access to personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

7. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may share information where reasonably necessary with trusted service providers that help us operate our business, such as:

Payment processors and banks
Delivery and logistics companies
Website and hosting providers
Shopify and e-commerce service providers
Analytics and advertising providers
Customer-support and communication platforms
IT, security, accounting, or professional service providers

Such providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

We may also disclose information when required by law, regulation, court order, government authority, or when reasonably necessary to protect our legal rights, prevent fraud, investigate security incidents, or protect the safety of our customers and others.

8. Third-Party Websites and Services

Our website may contain links, integrations, payment services, social-media features, or other services operated by third parties.

If you access a third-party website or service, that third party's privacy policy and terms may apply. Alqudra is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of third parties before providing them with personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The purpose for which the information was collected.
The nature of our relationship with you.
Order, accounting, tax, warranty, and customer-service requirements.
Applicable Saudi laws and regulations.
The need to establish, exercise, or defend legal claims.
Fraud prevention, security, and audit requirements.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of it, subject to applicable legal and regulatory requirements.

10. Your Privacy Rights

Subject to applicable laws and regulations in the Kingdom of Saudi Arabia, you may have rights concerning your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally permitted.
Request information about how your personal information is processed.
Object to or request restriction of certain processing where applicable.
Withdraw consent where processing is based on consent.
Opt out of marketing communications.
Submit a privacy-related complaint or request.

Certain requests may be subject to legal or regulatory limitations. We may also need to verify your identity before processing a request.

To exercise your privacy rights, contact us using the details provided in the Contact Us section below.

11. Marketing Communications

If you have subscribed to our marketing communications or otherwise provided permission where required, we may send information about products, offers, promotions, services, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us at:

Email: info@alqudra.sa

Unsubscribing from marketing communications does not prevent us from sending essential communications relating to your orders, transactions, account, or other services you have requested.

12. Children's Privacy

Our website and services are intended for general audiences and are not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Data Transfers

Some of our technology, payment, analytics, communication, hosting, or service providers may process information outside the Kingdom of Saudi Arabia.

Where personal information is transferred or processed outside Saudi Arabia, we will take appropriate measures and comply with applicable Saudi data-protection requirements.

14. Data Breach and Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and remediate the incident and provide notifications to affected individuals and/or relevant authorities when legally required.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy. We encourage customers to review this page periodically.

Changes become effective when posted on our website unless otherwise stated.

16. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, please contact us:

Alqudra Sports Equipment
Kingdom of Saudi Arabia
Website: www.alqudra.sa
Email: info@alqudra.sa

Privacy Policy Effective Date: 16 August 2026

Privacy Policy